Although we strive to have order shipped ASAP, please allow for 2-5 days for processing. We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we only have access to the same tracking information as the buyer. We recommend that you select USPS Priority shipping service if you wish for your purchase to be insured. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund.
In the case that your shipment is lost or damaged in transit; The buyer is responsible for filling a claim with the shipper. We are not responsible for lost packages during transit.
INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS FEES YOU WILL INCUR OR FOR DELAYS BECAUSE OF CUSTOMS. Unfortunately we have no way of knowing if additional customs fees will incur on your order. In the case when customs fees do occur, the buyer is responsible for paying these fees. We cannot track packages shipped internationally once they leave the US and only hav access to the same tracking info as the buyer.
Please understand that we are a small business and ALWAYS want our customers to have the best possible shopping experience. We understand that shipping issues can be frustrating, but we ensure you that they are equally as frustrating for us, as they can often be perceived as reflecting poorly on our performance.
Peace, love and thank you for shopping small!